Huku Kwetu Stay: Privacy Policy 

At Huku Kwetu Stay, we take your privacy seriously. We only collect the necessary information to provide exceptional service and ensure a smooth reservation process for your business travel needs. Here’s a breakdown:

Information We Collect:

• Essential Details: Your name, phone number, and email address are crucial for us to contact you regarding your inquiry, reservation details, and any questions that may arise.
• Accommodation Preferences: We understand budget, desired location, and preferred apartment type can vary greatly. We’ll ask for these details to curate a stay that perfectly suits your needs.
• Employer Bookings: If your company uses Huku Kwetu Stay for business travel arrangements, we might receive your booking information from them instead of directly from you.
• Website Usage: Like many websites, we use cookies to track essential browsing data such as your IP address, browser type, and language settings. This helps us improve your user experience on our website.

Payment Information:

Huku Kwetu Stay prioritizes your security. We do not store any payment details. Transactions are processed securely through a trusted payment platform like Barclaycard, ensuring your financial information remains safe.

Why We Collect This Information:

We use your information solely to enhance your experience with Huku Kwetu Stay:

• Providing Accommodation Options: We’ll email you suitable aparthotels based on your preferences.
• Communication: We might contact you by phone or email to discuss your requirements and confirm your reservation.
• Reservation Management: Your information helps us handle your reservation efficiently and seamlessly.

Information Sharing:

We never share your personal details without your consent. The only exception is when we need to confirm your reservation with the chosen aparthotel provider. 

They’ll receive your:

• Full Name
• Email Address
• Preferred Contact Number
• Names of Additional Guests (18+ Years Old)
• Number of Guests

Huku Kwetu Stay requires all partner aparthotels to uphold strict data privacy standards. In rare cases, data transfer may occur for bookings outside the UK or EU. However, we ensure partner properties comply with approved model data protection clauses.

Other Circumstances for Sharing Data:

We will only disclose your information under specific conditions:

• Business Sale or Acquisition
• Legal Obligations
• Third-Party Service Providers (data storage and processing, subject to strict data privacy requirements)

Data Protection Legislation:

We may be required to disclose personal data, including call recordings, under Data Protection Legislation. This would occur in cases of legal obligations, such as law enforcement investigations, regulations, or court proceedings.

Children’s Data:

You must be 18 years or older to book with Huku Kwetu Stay. If children travel with you, we may ask about their age to recommend appropriate amenities (e.g., cots and highchairs), but we will never request their personal information.

We value your trust and transparency. This privacy statement outlines our commitment to protecting your data. If you have further questions, please don’t hesitate to contact us.

How We Use Social Media and Your Information

Huku Kwetu Stay is active on various social media platforms! We use these channels to share industry news, company updates, blog posts, and other relevant information you might find helpful. We also occasionally run contests or ask for your feedback, and in those cases, we may need to contact you directly (e.g., to announce a contest winner). Any personal information you provide through social media interactions will be used only as necessary, in accordance with this privacy policy.

Call Recordings

Huku Kwetu Stay may record some calls for training and quality assurance purposes. This helps us evaluate our customer service and ensure our staff is providing the best possible support. We record calls only when necessary, and all recordings are deleted within 14 days.

Legal Basis for Processing Your Information

We rely on specific legal grounds to process your information:

• Legitimate Interests: We use your information to service your inquiries, reservations, and send you relevant updates about our offerings. This may include contacting you with alternative options if your initial choice is unavailable or to gauge your interest in extending your stay or future travel needs (if you’re within our relevant industries).
• Contract Performance: We must process your personal information to fulfil your reservation. This is necessary to execute our part of the service provider-client contract.
• Consent: We will only send you marketing content (like our monthly newsletter with special offers) with your explicit permission. You can always manage your communication preferences directly on our website.

Controlling Your Information

You have the right to access and review the personal information we hold about you. To request a prompt response, simply email [email protected] with “Personal Information Request” in the subject line. More details on your rights are available below.

Data Security and Retention

Huku Kwetu Stay takes data security seriously. We continuously update our website’s security measures to comply with legal requirements and best practices. Your information is only accessible to authorized personnel who require it to process your reservation. Encryption safeguards your payment information when you make a reservation.

Your Data Rights

As a Huku Kwetu Stay client, you have the following rights:

• Access: You can request a copy of your personal information by submitting a “Subject Access Request” via email to [email protected]
• Rectification: If you find any inaccuracies in your data, you have the right to request corrections.
• Restriction: You can restrict how we process your information after your reservation is complete.
• Objection: You have the right to object to the processing of your data altogether.
• Data Portability: You can request to receive your personal information in a structured format for transfer to another service provider.
• Erasure (Right to be Forgotten): You can request the deletion of your personal information once your reservation and stay are complete, unless legal obligations require us to retain it.

Restricted Data Transfers

Huku Kwetu Stay operates internationally. In rare cases, data transfer outside the UK may be necessary for business purposes. When this occurs, we ensure the receiving country offers a level of data protection essentially equivalent to UK regulations. We also implement appropriate safeguards, such as standard data protection clauses approved by the EU.

Changes to this Policy

We may update this privacy policy from time to time. The current version was last updated in April 2024.

Contact Us

For any further questions about our privacy practices, you can contact us at [email protected]